Terms of service.

Last updated: April 8, 2025

Thank you for your interest in Pet Portraits by Sam! By proceeding with your order, you agree to the following terms and conditions. Please review them carefully.

After I’ve reviewed your request, I’ll reach out to provide a custom quote based on the size and details of your portrait. If your commission is approved, a 50% non-refundable deposit is required to begin the painting process. The remaining 50% is due upon completion, before delivery or shipping. You’ll receive a response from me within 24–48 hours confirming whether your request has been accepted.

The time it takes to complete your painting depends on the size and current queue. Estimated timeframes are as follows: 5x5 inch canvases typically take 2–4 weeks, 8x10 inch canvases take 4–6 weeks, and larger canvases like 24x24 inches may take 12–16 weeks. Custom sizes can be requested as long as the canvas can be ordered or sourced.

At this time, Pet Portraits by Sam only ships within the United States. Shipping time will vary depending on your location, and tracking information will be provided once your artwork is shipped. Please ensure your shipping address is correct when submitting your order.

Because each painting is a unique, made-to-order piece of art, all sales are final. Refunds will only be issued in cases of loss or damage caused by my own negligence. By ordering, you are commissioning my artistic style, and refunds will not be provided for personal preference.

To ensure the best possible result, you must provide clear, well-lit reference photos of your pet. If more images are needed, I will contact you during the process.

As the artist, I retain the copyright of all artwork created. This allows me to share your portrait in my portfolio, on social media, or for promotional use. If you prefer that your portrait remain private, please let me know at the time of ordering. You are purchasing the physical painting only and may not reproduce, resell, or distribute the artwork without written permission.

If you have any questions before or after your purchase, feel free to reach out via email sunnysunbean@gmail.com or via instagram @pet.portraits.by.sam